Revolutionizing Telecom and Media with ServiceNow and NexusNow.ai

The telecom and media industries are undergoing seismic shifts driven by 5G proliferation, streaming dominance, and rising customer expectations. Legacy systems struggle to meet the demands for speed, personalization, and operational efficiency. NexusNow.ai, powered by ServiceNow, offers a robust framework for optimizing networks, streamlining operations, and enhancing customer experiences. From accelerating 5G deployments to revolutionizing content distribution, our solutions empower enterprises to thrive in the digital age.

Accelerating 5G and Network Optimization

Context: The deployment of 5G networks is pivotal for enabling next-generation connectivity, yet challenges in spectrum management, network slicing, and resource allocation persist.
Solutions:

• 5G Network Orchestration: Automate network slicing, spectrum allocation, and deployment workflows for faster rollout.

• AI-Driven Performance Optimization: Leverage AI to monitor and enhance network performance in real-time, reducing downtime by up to 20%.

• Edge Computing Integration: Facilitate low-latency applications like IoT and AR/VR with intelligent edge solutions.
  Impact: Achieve a 25% improvement in network performance and a 20% reduction in operational costs by streamlining 5G deployment.

Enhancing Content Delivery and Media Experiences

Context: Streaming platforms dominate media consumption, necessitating efficient content creation and distribution strategies to stay competitive.
Solutions:

• Content Workflow Automation: Use ServiceNow to streamline content production pipelines, reducing bottlenecks in approvals and editing.

• Audience Analytics: Utilize AI to deliver personalized content recommendations, increasing viewer engagement by up to 20%.

• Digital Distribution Platforms: Enable seamless delivery across devices and regions, ensuring a unified viewer experience.
  Impact: Drive a 30% increase in content reach and engagement by optimizing production and distribution processes.

Elevating Customer Experience and Service Management

Context: Telecom and media customers demand seamless interactions and tailored services, whether for subscription management or network support.
Solutions:

• Customer Service Management (CSM): Centralize customer queries and resolutions across channels, reducing issue handling times by 40%.

• AI-Powered Virtual Assistants: Provide 24/7 support for billing, subscriptions, and network troubleshooting.

• Predictive Customer Insights: Analyze usage patterns to proactively recommend upgrades or service enhancements.
  Impact: Boost customer satisfaction by 25% and increase retention rates through personalized and efficient service delivery.